RICHARD ASAMOAH KWARTENG; IDOKO PETER IDOKO; TONY ISIOMA AZONUCHE. Optimizing IT Incident and Problem Management Through Data Analytics and ITIL-Aligned Digital Workflows. International Journal of Scientific Research in Computer Science, Engineering and Information Technology, [S. l.], v. 11, n. 6, p. 445–474, 2025. DOI: 10.32628/CSEIT2511666. Disponível em: https://mail.ijsrcseit.com/index.php/home/article/view/CSEIT2511666. Acesso em: 31 jan. 2026.