Richard Asamoah Kwarteng, Idoko Peter Idoko, Tony Isioma Azonuche. Optimizing IT Incident and Problem Management Through Data Analytics and ITIL-Aligned Digital Workflows. Int. J. Sci. Res. Comput. Sci. Eng. Inf. Technol [Internet]. 2025 Dec. 20 [cited 2026 Jan. 31];11(6):445-74. Available from: https://mail.ijsrcseit.com/index.php/home/article/view/CSEIT2511666